We deliver global IT infrastructure and field engineering services. Our core capabilities include Break-Fix support, L1/L2 Network Engineering, IT Consultancy & Wireless Site Surveys (utilizing Ekahau and AirMagnet), IMAC (Installs, Moves, Adds, Changes), End-User Tech Support, Data Center Maintenance, and Server & Storage deployment.
Through our established global network of certified field engineers, we provide local on-site support, dispatch services, and project execution worldwide.
Yes. We offer fully white-labeled operational support. Our engineers and dispatch teams operate transparently behind the scenes, following your protocols so your clients experience seamless service under your brand.
If you are expanding your MSP services or facing internal resource constraints, we take full responsibility for backend operations. We manage field technician dispatch, site visits, and daily execution, ensuring uninterrupted service delivery while allowing you to focus on client relationships and sales.
Our field engineers use industry-standard diagnostics and site-survey equipment, including Ekahau Sidekick and NetAlly AirMagnet, to perform accurate Wi-Fi heatmapping, cabling audits, and pre/post-deployment validation reports.
We operate under strict Service Level Agreements (SLAs) tailored to client requirements, offering scheduled site visits as well as rapid emergency dispatch capabilities for critical infrastructure failures.
Once you share your project scope, timeline, and location requirements, we assign qualified field engineers to execute the project according to your technical specifications.
Yes. We specialize in field engineering support for multi-site commercial environments, handling structured cabling, POS hardware installations, network rack setups, and device relocations across geographically dispersed locations.
Our global network consists of Field Engineers certified in major vendors (including Cisco, Juniper, Ekahau, CompTIA, and OEM hardware providers). Engineers are vetted for site etiquette, safety compliance, and direct technical competency.
L1/L2 field engineers specialize in local site tasks, such as rack-and-stack, smart hands troubleshooting, cable tracing, and router/switch module replacement. Our Data Center specialists handle high-density rack builds, SAN/NAS storage array deployments, power distribution units (PDUs), and fiber optic patching.
Yes. During equipment moves or upgrades, our field engineers manage safe hardware de-installation, cable removal, serial number logging for asset tracking, secure packaging, and transport prep according to standard compliance guidelines.
We offer flexible engagement models tailored to project needs:
Every engagement is overseen by a centralized service desk coordinator. Field engineers follow standardized digital checklists, submit mandatory real-time photo/video proof of completed work, and deliver detailed post-job sign-off reports before leaving the site.
Our field team is backed 24/7 by secondary tech support. If on-site conditions differ from pre-job plans, the engineer escalates the issue immediately to our central operations desk, which coordinates directly with your team to determine the next step without causing project delays.
Yes. Our pre-installation site surveys evaluate structural readiness, power supply availability, rack space, physical access, and cable routing pathways to identify potential risks prior to hardware delivery.
Minimal to none. Once project guidelines and technical scope are established, Alpine handles end-to-end execution, field technician dispatch, site coordination, and reporting allowing your team to focus on core operations.
